Privacy Policy

Chat Center — Omnichannel AI Customer Service Platform
Last updated: 22 April 2026

1. Scope of this Policy

This Privacy Policy applies to the following applications and services operated by Everyday Doctor Co., Ltd. ("the Company"), provider of MCS Cloud (online clinic management system) and Miracle Clinic System (offline clinic management system):

  • Chat Center (Meta App ID: 940580054123756) — an Omnichannel AI Customer Service Platform supporting Facebook Messenger, Instagram Direct Messages, and LINE Official Account integrations
  • EVERYDAY DOCTOR — Mobile Application and LINE Application
  • MCS CLOUD — Clinic Management System
  • Miracle Clinic System — Clinic Management System

2. Notice

Everyday Doctor Co., Ltd. ("the Company"), provider of MCS Cloud (online clinic management system) and Miracle Clinic System (offline clinic management system), hereby notifies users who contact the Company that the Company needs to collect, compile, and use your personal data under this Privacy Policy when you contact the Company or disclose your personal data to the Company for the purpose of coordination and/or service provision. By contacting the Company, you are deemed to agree and accept to comply with this Privacy Policy.

3. Sources of Personal Data

The Company may receive your personal data from various channels, as follows:

  1. Received directly from communication between the Company and you
  2. Received indirectly through references from third parties whom you may have consented to disclose or forward your personal data to the Company
  3. Collected automatically by the system when you visit our website and/or use our services
  4. Received from your use of the Company's platforms, including Chat Center, EVERYDAY DOCTOR Mobile Application, LINE Application, MCS CLOUD, and Miracle Clinic System

4. Types of Personal Data Collected

The personal data that the Company needs to collect, compile, use, and process under this Privacy Policy includes:

  1. Name and related information of you or your representative (in cases where you contact on behalf of a legal entity), which may include identification documents
  2. Contact information such as phone number, email, or Social Media Account information
  3. Other personal data that you may provide during communication, such as inquiry topics, interests, or other details that may identify you, provided directly through various communication channels
  4. For contact via Website, may include technical data such as IP Address, Cookies, and browsing behavior
  5. For Chat Center: message content and user account data from Facebook Messenger, Instagram Direct Messages, and LINE Official Account that you send to contact the business

5. Purposes of Collection and Use

The Company needs to collect and use your personal data for the following purposes:

  1. To manage and respond to your communications, such as answering questions, sending related information, handling complaints, and continuing coordination through to service delivery and contract preparation
  2. To comply with legal obligations that the Company may be subject to, including the preparation of accounting and tax documents for services provided
  3. To build and improve business relationships, including improving service delivery, quality control, analysis, management, and resolution of issues, including staff training and future service planning
  4. To protect and defend the Company's lawful rights in the event of disputes between you and the Company
  5. When the Company obtains your consent to process personal data for specific purposes, such as marketing communications and news

6. Data Retention Period

To fulfill the purposes stated above, the Company needs to collect and process your personal data for the following periods:

  1. For service delivery and contract performance — the Company will process your personal data for as long as the Company has an obligation to provide service to you
  2. For compliance with legal obligations — the Company will process your personal data for the period required by applicable law
  3. For building and improving business relationships and/or improving service — the Company reserves the right to retain personal data as long as business need requires, while ensuring your rights as a data subject are not unreasonably affected
  4. For protecting and defending the Company's lawful rights — the Company needs to retain personal data throughout the applicable prescription period
  5. When you provide consent for specific processing purposes — the Company will process your personal data until you withdraw consent

7. Disclosure of Personal Data

In principle, your personal data will not be disclosed, except for disclosure to the following groups which the Company may need to make:

  1. Disclosure to the Company's external service providers who support the Company in providing services to you, including the Company's business consultants. The Company will forward and disclose your personal data within the scope of stated purposes and only on a necessary basis
  2. Infrastructure providers (cloud hosting) and AI providers (Google Gemini) for processing messages in the Chat Center service — only necessary content is transmitted
  3. Meta Platforms Inc. (Facebook, Instagram) in accordance with Meta Platform Terms for the Chat Center service
  4. When the Company may be subject to orders or judgments of government authorities, the Company may need to forward and disclose your personal data to such authorities

8. Security Measures

The Company warrants that appropriate security measures are in place to prevent unauthorized or unlawful access, use, modification, correction, or disclosure of personal data. The Company will review such measures periodically as appropriate and in accordance with applicable law.

9. Data Subject Rights

The Company respects your rights as a data subject under applicable law. You may contact the Company to exercise your rights, which include:

  1. Right to withdraw consent
  2. Right to access
  3. Right to obtain a copy of your personal data
  4. Right to request correction of data
  5. Right to object to the processing of personal data
  6. Right to data portability in an electronic format that can be easily transferred, including transfer to other data controllers
  7. Right to request deletion or destruction of your data when no longer necessary
  8. Right to request temporary suspension of personal data processing, and right to file complaints

10. Contact Information

Data Protection Officer

Everyday Doctor Co., Ltd.

Address: 2nd Floor, Northeastern Science Park Administration Building, 123 Kalapaphruek Road, Nai Mueang Sub-district, Mueang District, Khon Kaen 40002, Thailand

Email: [email protected]

Phone: 0645698292

Website: https://mcs-ai-chatbot.mcscloud.co

Privacy Policy — Chat Center | MCS AI Chatbot